Retail Operations Coordinator

1 week ago


New Baltimore, Michigan, United States HomeGoods Full time

About Us:
At HomeGoods, we believe that style is an essential part of making a house feel like home. Our dynamic environment fosters creativity and encourages our team members to embrace new challenges every day.

Position Overview:
As a Retail Department Coordinator, you will play a crucial role in enhancing customer satisfaction and loyalty. You will lead a dedicated team to ensure that every customer has a memorable shopping experience.

Key Responsibilities:
- Champion a customer-centric culture that promotes satisfaction and loyalty.
- Develop and mentor team members to excel in their roles and deliver exceptional service.
- Address customer inquiries and concerns promptly and effectively.
- Keep the team informed about customer feedback, company goals, and initiatives.
- Train associates on company policies and procedures to ensure compliance.
- Provide constructive feedback and recognition to team members on their performance.
- Maintain cash control measures and ensure accurate register operations.
- Oversee the cleanliness and organization of the sales floor and checkout areas.
- Monitor equipment functionality and report any issues to management.
- Ensure adherence to merchandising and operational standards.
- Promote a safe working environment by identifying and reporting hazards.

Qualifications:
- High School diploma or equivalent preferred.
- Flexibility to work various shifts, including evenings and weekends.
- Strong teamwork and interpersonal skills.
- Proven customer service abilities.
- Physical capability to lift merchandise as needed.
- Experience in a supervisory or coordination role within retail is a plus.

Benefits:
HomeGoods offers a range of benefits including associate discounts, health insurance options, retirement plans, and various employee assistance programs. We value our employees and strive to provide a supportive work environment.

At HomeGoods, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences.



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