Senior Systems Engineer
3 weeks ago
Saxon Global is seeking a highly skilled Senior Systems Engineer to join their Client Engineering team.
The ideal candidate will be comfortable working in a fast-paced, changing environment and have the flexibility to thrive in ambiguity.
This role will involve managing a wide range of devices and operating systems, including Windows, Mac, iOS, and Linux.
The engineer will collaborate with other technical teams to triage support tickets and serve as a service desk request escalation point.
The role requires knowledge of standard IT best practices, policies, and procedures, which include IT security, computer operations, and change management.
The ideal candidate will hold themselves and others to a high bar on providing first-class service.
A technical mindset and the willingness and ability to explain technical concepts to those who are less technical are essential to this role.
Requirements:
- 5-10 years of experience
- SCCM Current Branch experience (2-5 years)
- Cloud Application Management/Configuration
- Proven ability to document process
- Experience working with L1/L2 teams
- Technical Training, degree, or Industry Certifications
- Experience in Retail Services technical support a plus
Operating Systems:
- Windows 10/11
- MacOS
- Linux (Plus)
- Understand deployment methodologies for the above Operating Systems
SCCM CB Management:
- Proven experience managing patching
- Building applications/packages for deployments
- Understanding of Co-Management (Intune)
- Operating System Deployment (OSD)
- Microsoft Office Deployment and updating best practices
Active Directory:
- Azure AD
- On-Prem Active Directory experience
- Group Policy
- Must understand the best practices around building and maintaining GPO in both a corporate and retail environment
Management of Client Systems:
- Endpoint Management experience
- Microsoft Endpoint Manager
- Workspace One
Software Deployments Tools:
- System Center Configuration Manager Current Branch
- Workspace One
- AirWatch
Scripting experience:
- PowerShell
- REST/API (must understand concept of using this methodology)
Documentation of process:
- ITIL Training or Knowledge
- Proven ability to troubleshoot issues to resolution, and able to provide root cause documentation
Required Skills:
- Candidates can be remote but be able to work PST hours
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