Insulation Solutions Coordinator

3 weeks ago

Macedonia, Ohio, United States TopBuild Full time
About Us:

TopBuild Corp. is the leading installer and distributor of insulation and building material services nationwide. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization.

Job Description:

This is an hourly position that requires excellent communication skills, both verbal and written. The successful candidate will be able to multitask, prioritize tasks, and work well under pressure. They will also be able to maintain accurate records and data entry.

Key Responsibilities:
  • Customer Support: daily outgoing calls to external customers to schedule, confirm, and re-confirm delivery dates, addresses, contact information, and delivery requirements.
  • Handle customer complaints and concerns in a professional and timely manner, i.e., follow up on shipping errors, shortages, etc., and referring shipping problems to transportation function.
  • Enter claims/complaints and communicate those issues to the sales team respectively; ensuring customer concerns are quickly addressed.
Requirements:
  • Ability to lift 50 lbs. unassisted to load and unload various products.
  • Climb, stoop, kneel, crawl, and stand to perform daily work and ladder climbing, as needed.
  • Minimum of 18 years of age.
  • Supply chain experience a plus.
  • 1-2 years of experience in a customer service role, 3-5 years preferred.
Benefits:
  • Competitive compensation package including medical, dental, and vision benefits.
  • Paid holiday and paid time off (PTO) for all positions.
  • 401(k) matching program.
  • Strive Wellness Program.
  • AssuredExcellence: minimal to no cost medical care and prescription drugs.
  • Flexible Spending Accounts (FSA): healthcare and dependent care.
  • Health Spending Account (HSA): with employer contribution.
  • Life & Disability Insurance.
  • Employee Assistance Program (EAP): in-person counseling, assistance, and resources for family matters, legal, and financial issues, etc.
  • Employee Referral Bonus.
  • Paid Military Leave.
  • Tuition Reimbursement.
  • Length of Service Award.
Estimated Salary Range:

$45,000 - $65,000 per year, depending on experience and location.

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