Customer Service Representative

2 months ago

Macedonia, United States TopBuild Full time
About Your Future with Service Partners

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a "Great Place to Work" of value to you? Look no further At Service Partners, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

In this highly visible role, you are responsible for supporting a world-class customer experience by being a passionate advocate for our customers, both internal and external. You are responsible for ensuring our custom products are delivered according to our customers' preferences, needs and schedule. You work in partnership with sales, production, finance and the entire supply chain team to manage the progress of orders through the organization. Working with the customer experience manager, you will set and deliver customer expectations throughout the organization.

A successful Customer Service Specialist is well organized, has strong written and verbal communication skills and works well in an environment where priorities can change on a regular basis. Collaborating with internal partners will be paramount in achieving our customer experience objectives. Silvercote is a provider and producer of custom insulation solutions. This is an hourly position.

Your Responsibilities

In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.
  • Ability to maintain a positive rapport with customers, providing world class service.
  • Exemplary customer service skills, analytics and problem- solving skills.
  • Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
  • Any other duty, task, or responsibilities as assigned.
Essential Functions

Customer Support
  • Daily outgoing calls to external customers to schedule, confirm, and re-confirm delivery dates, as well as confirming addresses, contact information and delivery requirements
  • Handle customer complaints and concerns in a professional and timely manner, i.e. follow up on shipping errors, shortages etc. and referring shipping problems to transportation function
  • Enter claims/complaints and communicate those issues to the sales team respectively; ensuring customer concerns are quickly addressed
  • Use tact and diplomacy to navigate difficult situations and turn them into opportunities for superior customer service
Order Management
  • Plan production schedules, monitor inventories, track progress of production, and review factors which affect schedules
  • Manage starts and releases; date changes; order splitting; shortages and respond quickly to changes in the production schedule
  • Manage the capacities of multiple production facilities ensuring orders are coming from the most cost advantaged location based on the needs of the customers
  • Identify shipping requirements as it relates to transportation equipment and delivery areas
  • Provide product and order information, such as in-stock availability, pricing, delivery expectations, etc. to customers and sales team
  • Maintain a working knowledge of customers, services and products
Logistics
  • Ability to route and dispatch daily
  • Manage BOL/POD
  • Management Trailers
Production
  • Print and Package Daily Production Documents
  • Ability to Complete Kitting
  • Ability to Ship Confirm
Internal Customer Partnerships
  • Review and discuss with production branch managers: capacity, inventory, scheduling and challenges
  • Collaborate with other members of the customer service team, regarding order management needs and balancing branch capacities across the network
  • Collaborate daily with sales, finance, production and the supply chain team to ensure product and carrier availability can meet customers' needs
Internal Branch Support
  • Collaborates with Regional Operations Managers (ROM) to understand branch capacity and resolve possible issues
  • Knowledge of branch functions related to CSS, Production Lead, Production Manager, Branch Manager
  • Ability to function as interim within a facility when necessary for functions above
  • Provide adequate training to employees within branch functions when necessary.
Your Qualifications
  • Minimum of 18 years of age.
  • Supply chain experience a plus
  • If operating a Company Vehicle, a valid driver's license will be required.
  • 1 - 2 years of experience in a customer service role. 3 - 5 preferred.
  • Ability to perform basic math calculations.
  • Personable, enthusiastic and engaging personality.
  • Excellent communication skills, both verbal and written.
  • Ability to complete tasks in a detailed manner, ensuring accuracy in all work before it's completed
  • Ability to make informed decisions with a sense of urgency
  • Ability to handle multiple projects under limited supervision
  • Strong soft skills with the ability of providing superior customer service
  • Data entry and computer skills in MS Windows environment; Proficient in Excel
  • Ability to work well in a team environment
Travel Requirements

Type of Travel Required: Local

Amount of Travel Required:

  • Customer Service Representative

    5 days ago

    Macedonia, Ohio, United States Gordon Food Service Full time

    Gordon Food Service is committed to providing exceptional customer service and creating a positive shopping experience for our customers. As a Store Associate, you will play a key role in engaging with the store team and customers to provide excellent service, including answering questions, resolving issues, and promoting products.You will also be...

  • Customer Service Representative

    5 days ago

    Macedonia, Ohio, United States Burlington Stores Full time

    What You'll Do\As a Customer Service Representative, you will play a critical role in delivering an exceptional shopping experience for our customers. Your responsibilities will include:\Providing outstanding customer service through proactive engagement, effective communication, and timely resolution of issuesMaintaining a thorough knowledge of our products...

  • Customer Servvice Representative

    1 week ago

    Macedonia, United States Adecco US, Inc. Full time

    Adecco is actively recruiting for a dynamic, results-oriented Customer Service Representative in Cleveland, Ohio. Our client is a leader in the production of custom packaging solutions. Our client provides great culture, excellent benefits, 401K and room for advancement. The Customer Service Representative is to help the company retain customers and attract...

  • Customer Service Advocate

    5 days ago

    Macedonia, Ohio, United States Adecco US, Inc. Full time

    Adecco US, Inc. is actively recruiting for a dynamic Customer Service Representative in Cleveland, Ohio. Our client is a leader in the production of custom packaging solutions.Our client provides great culture, excellent benefits, 401K, and room for advancement. The ideal candidate will help the company retain customers and attract new ones.The Customer...

  • Customer Service Representative

    3 days ago

    Macedonia, Ohio, United States Walmart Full time

    **About the Role:**This is an exciting opportunity to join the team at walmart as a front-end checkout associate. As a key member of our sales floor team, you will be responsible for providing excellent customer service and ensuring smooth transactions.Responsibilities:Running our registers and processing payments.Smiling, greeting, and thanking...

  • Customer Service Representative

    2 days ago

    Macedonia, Ohio, United States Burlington Full time

    We are seeking a skilled and enthusiastic Retail Sales Associate to join our dynamic team at Burlington Stores, Inc. In this role, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and supporting the management team with daily store operations.Key responsibilities include assisting customers,...

  • Retail Customer Service Representative

    5 days ago

    Macedonia, Ohio, United States Walmart Full time

    Key Responsibilities:• Review customer orders and locate merchandise on the sales floor• Ensure customer orders are filled accurately and quickly in varying weather conditions• Provide excellent customer service with a positive attitude, greeting and thanking customers as needed

  • Sales and Service Representative

    6 days ago

    Macedonia, Ohio, United States Sally Beauty Full time

    About the RoleSally Beauty is looking for a motivated Sales and Service Representative to join our team. As a Product Expert, you will play a key role in building customer relationships, driving sales, and promoting our products.Job DescriptionBuild relationships with customers and provide exceptional customer serviceRecommend products to customers based on...

  • Customer Service Lead Representative

    6 days ago

    Macedonia, Ohio, United States Burlington Stores Full time

    Company OverviewBurlington Stores, Inc. is a rapidly growing brand that provides a variety of training and development opportunities for our associates to grow with us.Key Responsibilities:Model company core values and Our Burlington philosophy in day-to-day customer service initiatives.Drive improvement of friendliness, speed of checkout, and customer...

  • Cashier and Customer Service Representative

    3 weeks ago

    Macedonia, Ohio, United States Burlington Full time

    Cashier Job SummaryBurlington is seeking a Cashier to join our sales floor team.Duties and Responsibilities:Operate a cash register to process transactions and handle customer payments;Assist customers with purchases and provide excellent customer service;Process layaways, returns, and exchanges;Maintain a clean and organized checkout...

  • Customer Care Representative for Automotive Services

    3 weeks ago

    Macedonia, Ohio, United States City Tire Pros Full time

    Join Our Team:Rapidly growing RGV Tire Pros seeks an accomplished Service Advisor to guide our customers through their vehicle service needs. Key responsibilities include building rapport with clients, resolving their issues, preparing repair orders, managing communication between departments, ensuring quality service delivery, maintaining a clean workspace,...

  • Security Officer

    7 days ago

    Macedonia, United States Securitas Inc. Full time

    Security Officer - Customer ServiceWage: $15.00-16.00/ hourWe help make your world a safer place.Are you interested in being part of our Security Team? Apply quickly and efficiently online. Weekly pay. Growth opportunities within the company. Health, dental, vision, and more! Employee referral bonus program.Competitive Benefits Include: 401(k) Retirement...

  • Customer Service Security Officer

    2 months ago

    Macedonia, United States Securitas Inc. Full time

    Customer Service Security OfficerWage: $15.00-16.00/ hourWe help make your world a safer place.Are you interested in being part of our Security Team? Apply quickly and efficiently online. Weekly pay. Growth opportunities within the company. Health, dental, vision, and more! Employee referral bonus program.Competitive Benefits Include: 401(k) Retirement Plan...

  • Customer Service Advisor

    3 weeks ago

    Macedonia, Ohio, United States Wal-Mart Stores , Inc. Full time

    About the RoleJob Title: Customer Service AdvisorLocation: Macedonia, OHCareer Area: Walmart Store JobsJob Function: Walmart Store JobsEmployment Type: Full & Part TimePosition Type: HourlyRequisition: 053133967GMKey DutiesThis customer service advisor role involves assisting customers with their queries, resolving issues promptly, and providing exceptional...

  • Sales and Service Representative

    5 days ago

    Macedonia, Ohio, United States Ulta Beauty Full time

    Become a valued member of our team as a Cosmetics Store Associate at Ulta Beauty! In this role, you will be responsible for:Key ResponsibilitiesProviding exceptional customer service by making eye contact and greeting customers promptly.Determining each customer's needs and answering their questions about products and services.Working with management to...

  • Customer Service Specialist

    6 months ago

    Macedonia, United States Orkin Full time

    Overview: We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist...

  • Customer Service Team Lead

    5 days ago

    Macedonia, Ohio, United States Burlington Full time

    About the RoleWe are seeking a Customer Service Lead to join our team in Macedonia. As a key member of our sales floor leadership, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer experiences.ResponsibilitiesModel company core values and lead by example, approaching work with...

  • Sally Beauty Representative

    6 days ago

    Macedonia, Ohio, United States Sally Beauty Full time

    Job Description:Sally Beauty is hiring a Sally Beauty Representative to join our team. This role offers a unique opportunity to work with a leading brand in the beauty industry and build a successful career in sales.About the Role:The successful candidate will have a strong passion for beauty and excellent communication skills. They will work closely with...

  • Customer Service and Sales Professional

    7 days ago

    Macedonia, Ohio, United States Burlington Full time

    We are looking for a Customer Service and Sales Professional to join our team at Burlington. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and maintaining a clean and organized sales environment. You will also work closely with our management team to ensure seamless day-to-day store operations and...

  • Customer Service Liaison PT

    7 days ago

    Macedonia, Ohio, United States Capital Senior Living Full time

    Capital Senior Living Job Description:As a Part-time Receptionist at Summit Point in Macedonia, Ohio, you will have the opportunity to make a real difference in the lives of our senior residents and their families. We offer a comprehensive benefit package, including competitive wage/salary, health and dental insurance, 401k with company match, and much...