Residential Support Specialist
3 days ago
About the Role
We are looking for a skilled Residential Support Specialist to join our team at Dixie Electric, Plumbing, & Air. In this role, you will be responsible for providing exceptional support to our residential customers and ensuring that they receive the highest level of service possible.
About You
- You have a strong interest in using and promoting innovation and technology.
- You possess excellent written, verbal, and listening skills.
- You are able to type 30+ words per minute.
About the Job
- Provide tailored solutions for residential customers.
- Empower customers to achieve their goals.
- Create work orders, purchase orders, and schedule jobs.
- Navigate multiple computer applications with speed and accuracy.
- Effectively research and identify solutions using computer-based resources.
- Aptness to work in a paperless work environment where customer privacy is paramount.
- Potential to embrace feedback and coaching to help maximize your potential.
- Maintain a positive, empathetic, and professional attitude toward customers always.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels.
- Acknowledge and resolve customer complaints.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Complete administrative tasks, as assigned.
About Us
- We believe in Doing the Right Thing.
- We believe in Service Excellence.
- We believe in Mutual Respect.
- We believe in Delivering Happiness.
- We believe in Safety.
- We believe in Continuous Improvement and Dedication.
About Our Benefits
- Competitive wages: $45,000 per year.
- 401K benefits with match program.
- Paid holidays.
- Paid time off.
- Health plan for team members and their families.
- Incentive programs.
- LegalShield.
- Marketplace Chaplains.
- On-staff National Certified Counselor.
- Opportunity for professional growth and development.
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