Residential Support Specialist

3 days ago


Montgomery, Alabama, United States Dixie Electric, Plumbing, & Air Full time

About the Role

We are looking for a skilled Residential Support Specialist to join our team at Dixie Electric, Plumbing, & Air. In this role, you will be responsible for providing exceptional support to our residential customers and ensuring that they receive the highest level of service possible.

About You

  • You have a strong interest in using and promoting innovation and technology.
  • You possess excellent written, verbal, and listening skills.
  • You are able to type 30+ words per minute.

About the Job

  • Provide tailored solutions for residential customers.
  • Empower customers to achieve their goals.
  • Create work orders, purchase orders, and schedule jobs.
  • Navigate multiple computer applications with speed and accuracy.
  • Effectively research and identify solutions using computer-based resources.
  • Aptness to work in a paperless work environment where customer privacy is paramount.
  • Potential to embrace feedback and coaching to help maximize your potential.
  • Maintain a positive, empathetic, and professional attitude toward customers always.
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels.
  • Acknowledge and resolve customer complaints.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Provide feedback on the efficiency of the customer service process.
  • Complete administrative tasks, as assigned.

About Us

  • We believe in Doing the Right Thing.
  • We believe in Service Excellence.
  • We believe in Mutual Respect.
  • We believe in Delivering Happiness.
  • We believe in Safety.
  • We believe in Continuous Improvement and Dedication.

About Our Benefits

  • Competitive wages: $45,000 per year.
  • 401K benefits with match program.
  • Paid holidays.
  • Paid time off.
  • Health plan for team members and their families.
  • Incentive programs.
  • LegalShield.
  • Marketplace Chaplains.
  • On-staff National Certified Counselor.
  • Opportunity for professional growth and development.


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