Hospitality Team Member
6 days ago
Job Title: Hospitality Team Member
About the JobThe Study at Johns Hopkins is a dynamic and growing hotel chain, committed to delivering exceptional experiences for our guests. As a Guest Services Agent, you will play a vital role in ensuring our guests feel welcome and valued during their stay.
Key Responsibilities- Deliver outstanding hospitality and customer service, addressing guest concerns and resolving issues promptly.
- Process guest check-ins and check-outs, assigning rooms and facilitating payment in a timely and accurate manner.
- Maintain room inventory, including vacancies, reservations, and assignments, to ensure seamless operations.
- Courteously answer inquiries and accept reservations, both in person and by phone, providing hotel information and using suggestive selling techniques to increase occupancy and revenue.
- Coordinate with hotel departments to manage guest requests and respond to general inquiries about the hotel and local area.
- Bachelor's degree or equivalent experience in hospitality or a related field.
- 1 year of experience in a customer-facing role, preferably in a hotel or resort environment.
- Excellent verbal and written communication skills, with proficiency in English required.
- Intermediate computer skills, including Microsoft Outlook, Word, and Excel.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Ability to lift up to 50 pounds and stand for extended periods.
The estimated salary for this position is $48,000 - $58,000 per annum, depending on experience. We offer a comprehensive benefits package, including medical, dental, vision, life insurance, and paid time off.
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