Hospitality Team Member

6 days ago


Baltimore, Maryland, United States Study Hotels Full time

Job Title: Hospitality Team Member

About the Job

The Study at Johns Hopkins is a dynamic and growing hotel chain, committed to delivering exceptional experiences for our guests. As a Guest Services Agent, you will play a vital role in ensuring our guests feel welcome and valued during their stay.

Key Responsibilities
  • Deliver outstanding hospitality and customer service, addressing guest concerns and resolving issues promptly.
  • Process guest check-ins and check-outs, assigning rooms and facilitating payment in a timely and accurate manner.
  • Maintain room inventory, including vacancies, reservations, and assignments, to ensure seamless operations.
  • Courteously answer inquiries and accept reservations, both in person and by phone, providing hotel information and using suggestive selling techniques to increase occupancy and revenue.
  • Coordinate with hotel departments to manage guest requests and respond to general inquiries about the hotel and local area.
Requirements
  • Bachelor's degree or equivalent experience in hospitality or a related field.
  • 1 year of experience in a customer-facing role, preferably in a hotel or resort environment.
  • Excellent verbal and written communication skills, with proficiency in English required.
  • Intermediate computer skills, including Microsoft Outlook, Word, and Excel.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
  • Ability to lift up to 50 pounds and stand for extended periods.
Salary and Benefits

The estimated salary for this position is $48,000 - $58,000 per annum, depending on experience. We offer a comprehensive benefits package, including medical, dental, vision, life insurance, and paid time off.



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