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Customer Service Ambassador

3 weeks ago

Jonesboro, Arkansas, United States U-Haul Full time
Role Overview

As a Customer Service Representative at U-Haul, you will be the face of our company's exceptional service. You will work as part of a supportive team to ensure that customers get all the help they need on their journeys. This includes inspecting and maintaining equipment, assisting customers, and using up-to-date technology to dispatch and return equipment.

The ideal candidate will have a valid driver's license, high school diploma or equivalent, and excellent communication skills. If you are a people person who loves helping others, we encourage you to apply.

Estimated Salary: $40,000 - $60,000 per year, depending on experience and location. Benefits: Career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance & prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) savings plan, employee stock ownership plan (ESOP), 24-hour physician available for kids, dental & vision plans, business travel insurance, You Matter EAP, LifeLock identity theft protection, critical illness/group accident insurance, Dave Ramsey's SmartDollar program.

Job Description
  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).
  • Other duties as assigned.
  • Participate in ongoing continuous U-Haul education through U-Haul University.