Customer Service Supervisor

6 days ago


Jamestown, New York, United States Lowes Foods Full time
Job Description

The Customer Service Supervisor will oversee the checkout process and ensure a smooth guest experience. This role involves managing sales-related assets, supervising cashiers, and maintaining accurate records.

Responsibilities
  1. Sales and Cash Management
  • Prepare weekly cash reports and maintain sales data.
  • Process invoices and transfers as assigned.
  • Manage beer/wine payments.
Cash Related Activities
  • Prepare bank deposits according to company policy.
  • Support cashier operations, including retail verification and loans.
  • Handle payroll check approval/cashing.
  • Ensure daily cash counts are accurate.
  • Process guest needs, such as money orders and stamps.
  • Handle returned checks according to policy.
Cash Office Security
  • Maintain the security of the cash office and store funds.
  • Ensure accountability standards for cashier tills.
  • Maintain front-end and cash office supplies.
Performance Monitoring
  • Monitor Operator Activity Reports.
  • Conduct surprise audits and accuracy checks.
  • Maintain the front-end schedule to ensure proper guest service levels.
Guest Orders
  • Process guest orders to implement the No Noticeable Wait policy.
Additional Duties
  • Perform other duties as assigned by management.


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