Orthodontic Treatment Coordinator
2 days ago
We are a leading provider of orthodontic services in the Chicagoland area, Wisconsin, and Indiana. Our team is dedicated to delivering exceptional care and making a positive impact on our patients' lives.
Job DescriptionAs a Treatment Coordinator, you will play a vital role in supporting our patients throughout their orthodontic journey. Your primary responsibilities will include:
- Communicating with patients and their families to ensure they understand their treatment plans and any changes that may occur.
- Consulting with patients to understand their oral health history, concerns, and objectives.
- Explaining treatment plans, addressing patient concerns, and answering questions.
- Assisting patients in prioritizing treatment and establishing a plan for scheduling and payment arrangements.
- Managing and maintaining payment options and policies for patients.
- Tracking patient accounts receivable and outstanding balances to ensure timely payment.
- Participating in marketing events and promoting our practice.
- Performing administrative tasks, including cash handling and answering incoming calls.
To be successful in this role, you will need:
- A high school degree or equivalent.
- Three years of customer service experience.
- Two years of sales experience.
- One year of treatment coordinating experience.
- Knowledge of medical terms and practices.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Access).
- Excellent problem-solving and de-escalation skills.
- Excellent written and verbal communication skills.
This full-time position requires working Monday to Wednesday from 8:45am to 5:00pm, Thursday and Friday from 6:45am to 3:00pm, and two Saturdays per month. You will also be required to work two 9:45am to 6:00pm shifts.
BenefitsAs a full-time employee of Orthodontic Experts Ltd, you will be eligible for a range of benefits, including:
- Paid training.
- Travel pay for trips to sister clinics.
- Clinical bonuses.
- Paid time off.
- Holiday pay.
- Medical, dental, vision, and life insurance.
- Accident insurance.
- Short-term and long-term disability insurance.
- Employee assistance program.
- Health savings account.
- Dependent care account.
- 401(k) and matching.
- Pet insurance.
- Tuition assistance program.
- Identity theft protection.
- MetLife MetLaw legal insurance.
- Transit reimbursement - commuter account.
- Free and discounted orthodontic treatments.
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