Orthodontic Treatment Coordinator

2 days ago


Willowbrook, California, United States Orthodontic Experts Ltd Full time
About Orthodontic Experts Ltd

We are a leading provider of orthodontic services in the Chicagoland area, Wisconsin, and Indiana. Our team is dedicated to delivering exceptional care and making a positive impact on our patients' lives.

Job Description

As a Treatment Coordinator, you will play a vital role in supporting our patients throughout their orthodontic journey. Your primary responsibilities will include:

  • Communicating with patients and their families to ensure they understand their treatment plans and any changes that may occur.
  • Consulting with patients to understand their oral health history, concerns, and objectives.
  • Explaining treatment plans, addressing patient concerns, and answering questions.
  • Assisting patients in prioritizing treatment and establishing a plan for scheduling and payment arrangements.
  • Managing and maintaining payment options and policies for patients.
  • Tracking patient accounts receivable and outstanding balances to ensure timely payment.
  • Participating in marketing events and promoting our practice.
  • Performing administrative tasks, including cash handling and answering incoming calls.
Requirements

To be successful in this role, you will need:

  • A high school degree or equivalent.
  • Three years of customer service experience.
  • Two years of sales experience.
  • One year of treatment coordinating experience.
  • Knowledge of medical terms and practices.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Access).
  • Excellent problem-solving and de-escalation skills.
  • Excellent written and verbal communication skills.
Working Hours and Location

This full-time position requires working Monday to Wednesday from 8:45am to 5:00pm, Thursday and Friday from 6:45am to 3:00pm, and two Saturdays per month. You will also be required to work two 9:45am to 6:00pm shifts.

Benefits

As a full-time employee of Orthodontic Experts Ltd, you will be eligible for a range of benefits, including:

  • Paid training.
  • Travel pay for trips to sister clinics.
  • Clinical bonuses.
  • Paid time off.
  • Holiday pay.
  • Medical, dental, vision, and life insurance.
  • Accident insurance.
  • Short-term and long-term disability insurance.
  • Employee assistance program.
  • Health savings account.
  • Dependent care account.
  • 401(k) and matching.
  • Pet insurance.
  • Tuition assistance program.
  • Identity theft protection.
  • MetLife MetLaw legal insurance.
  • Transit reimbursement - commuter account.
  • Free and discounted orthodontic treatments.


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