Fitness Center Representative
2 days ago
The Member Services Representative will be responsible for delivering an exceptional member experience by providing outstanding customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities- Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
- Handle front desk activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
- Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the cleanliness and organization of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
- Strong listening skills, with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- May encounter toxic chemicals during shift.
Compensation: $9.65 per hour
Join the Planet Fitness team and be part of a dynamic and supportive environment that fosters growth and development. As a Member Services Representative, you will play a critical role in delivering an exceptional member experience and contributing to the success of our business.
At Planet Fitness, we are committed to creating a Judgement Free Zone where members feel welcome and supported. If you are passionate about fitness, customer service, and making a difference in people's lives, we encourage you to apply for this exciting opportunity.
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