Fitness Center Representative

2 days ago


Minneapolis, Minnesota, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering an exceptional member experience by providing outstanding customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Handle front desk activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the cleanliness and organization of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • May encounter toxic chemicals during shift.

Compensation: $9.65 per hour

Join the Planet Fitness team and be part of a dynamic and supportive environment that fosters growth and development. As a Member Services Representative, you will play a critical role in delivering an exceptional member experience and contributing to the success of our business.

At Planet Fitness, we are committed to creating a Judgement Free Zone where members feel welcome and supported. If you are passionate about fitness, customer service, and making a difference in people's lives, we encourage you to apply for this exciting opportunity.



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