Front Desk Afternoon Associate
7 days ago
The estimated salary for this role is around $40,000 per year.
Job OverviewWe are seeking a skilled and friendly Front Desk Associate to join our team at Planet Fitness - Excel Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service, ensuring the smooth operation of our club, and contributing to a positive and supportive environment.
Key Responsibilities- Greeting and Support: Greet members and guests as they enter and exit the club, assisting them with any questions or concerns while checking in.
- Judgement Free Zone Ambassador: Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
- Member Concerns: Resolve member concerns and escalate to a Manager as needed.
- Phone and Inquiries: Answer phones in a friendly manner and assist callers with their inquiries.
- Membership Functions: Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
- Prospective Member Calls and Tours: Execute prospective member calls and tours, assessing their membership needs.
- Retail Transactions: Execute retail transactions with accuracy and drive sales goals.
- Cleaning and Sanitizing: Regularly clean and sanitize all exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
- Restroom Maintenance: Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
- Safety and Policy Issues: Frequently perform a comprehensive walk of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.
To succeed in this role, you should possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment. You should also be able to lift up to 25 pounds and stand for long periods.
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