Telephony Infrastructure Executive
5 days ago
Job Summary
The Vice President of Telephony Infrastructure is responsible for overseeing the design, deployment, and maintenance of TransPerfect's global telephony and voice communication systems. This role requires strategic leadership in planning, implementing, and supporting scalable telephony solutions that align with business objectives and regulatory requirements.
Key Responsibilities
- Strategic Leadership
- Develop and execute a comprehensive telephony infrastructure strategy that supports business growth and aligns with company goals.
- Drive innovation and modernization of telephony systems, including cloud-based solutions, VoIP, SIP trunking, and unified communications platforms.
- Evaluate emerging technologies and recommend enhancements to existing systems to improve performance and reduce costs.
- Collaborate with cross-functional teams to ensure seamless integration of telephony services with IT, security, and business applications.
- Operational Management
- Oversee the day-to-day operations and performance of the global telephony infrastructure, including call centers, customer service, and corporate communications.
- Lead incident management, ensuring rapid resolution of outages or service interruptions while maintaining high service levels.
- Manage vendor relationships, including contract negotiations, service-level agreements (SLAs), and procurement of telecommunication services and equipment.
- Ensure 24/7 support availability for critical telephony infrastructure, ensuring minimal downtime.
- Team Leadership
- Build and manage a high-performing team of telephony engineers and support staff, fostering growth and professional development.
- Lead and mentor team members in best practices for network and telephony infrastructure, performance optimization, and security.
- Drive a culture of accountability, collaboration, and innovation within the team.
- Budgeting and Financial Oversight
- Prepare and manage the telephony infrastructure budget, ensuring cost-effectiveness and efficient resource allocation.
- Drive initiatives to reduce telecommunications expenses through optimization, consolidation, and renegotiation of contracts with vendors.
- Compliance and Security
- Ensure the telephony infrastructure complies with all regulatory requirements, including GDPR, PCI DSS, and others.
- Implement and maintain security protocols to protect sensitive company and customer data, ensuring secure communication channels.
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