Pharmacy Care Coordinator Specialist

3 days ago


Grey Forest, Texas, United States Medix Full time
Job Summary:

At Medix, we are seeking a highly skilled Pharmacy Care Coordinator to join our team. As a Pharmacy Care Coordinator, you will play a critical role in ensuring the success of our patients by providing exceptional customer service and support.

Key Responsibilities:

• Conduct in-bound and out-bound calls to patients and healthcare providers to discuss medication adherence and program requirements.
• Complete calls and assignments in a timely manner, ensuring census management and productivity standards are met.
• Provide accurate and complete information to customers, exhibiting excellent phone and communication skills.
• Respond to escalated inquiries from various communication venues, including task queues, portal, claim queue, and department documentation platform.
• Review prescription claims documentation, collect and maintain eligibility information in a confidential manner.
• Provide support to internal staff and providers with respect to Medicare drug-related issues, requesting additional or supplemental information as needed.
• Assist with special studies, projects, and reports for clinical staff and managers.
• Adhere to assigned schedule and quality metrics, ensuring daily, weekly, and monthly productivity standards are met.

Requirements:

• High School Diploma or equivalent.
• Experience in a pharmacy, medical, or healthcare setting.
• Call center experience.
• Basic level of proficiency with Microsoft Office products, including Word and Outlook.

Preferred Qualifications:

• Certified and/or Registered Pharmacy Technician.
• 2+ years of experience in a pharmacy setting.
• Certified Medical Assistant (training or certification).
• Bilingual language proficiency (English/Spanish).

Work Schedule:

Monday to Friday, 10:00am to 7:00pm CST, with possible Saturday hours. If required to work on a Saturday, overtime will be paid.

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