Customer Project Manager
1 month ago
As a Customer Project Manager at Phaxis, you will play a critical role in supporting the sales process by championing the timely execution of developmental requests and existing purchase orders. You will work closely with Sales and serve as a plant representative to both Sales and clients.
Key Responsibilities
Compile samples and timelines for Sales and clients
Evaluate and confirm overall feasibility of new projects from a timing standpoint through cross-functional collaboration with supporting departments
Interface with Development team to assess feasibility of various product requests (size, function, layout of packaging, etc)
Manage the submission, approval, and tracking of all artwork relative to open projects and orders
Follow up on trials and compatibility submissions to get projects developed and purchase orders issued
Understand primary componentry offerings and packaging options available within the organization
Establish and maintain accurate client expectations on timing and execution of all projects
Order entry, maintenance, and tracking
Ensure bill of materials, fill, and assembly specifications and component standards are available to all support departments
Understand and analyze available capacity. Work with planning, procurement, and client on the workload forecast for accurate predictable delivery of orders
Weekly open order status with individual accounts
Daily follow-up with procurement on timely delivery of parts and with production on execution of orders
Offer solutions and take ownership of the corrective action process regarding quality rejections, missed component delivery dates, and capacity issues
Logistical follow-up to ensure a timely ship schedule
Interaction with warehouse to confirm and report on client-owned inventory
Full understanding of customer quality requirements
Requirements
1+ year Project Management or operations experience
Sense of ownership and accountability for the timely execution of orders
Comfort level with various systems and processes to support various clients
Ability to respect and meet deadlines. Flexibility in managing last-minute requests
Professional in developing relationships with both internal and external clients
Proactive attitude in working with team and clients
Strong work ethic and quick response time to inquiries
Open to learning new packaging, processes, and clients in a growing company
Hybrid schedule - Company located in Middlesex County, NJ
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