Customer Service Representative

3 weeks ago


Jamaica, New York, United States Waste Connections Full time
Join Our Team as a Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Answer customer calls and respond to customer inquiries in a timely and professional manner
  • Process customer orders for new service, discontinuance, or changes in service
  • Accept payments from customers and update customer account information
  • Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe, and environmentally sound solutions to service issues

Requirements:

  • 2 years of high-volume customer service experience
  • Experience with Microsoft Word, Excel, and Outlook
  • Excellent verbal and written communication skills

What We Offer:

  • Competitive compensation
  • 401(K) with company match
  • Healthcare, including medical, dental, and vision
  • Perks, perks, perks, including employee assistance, mental health program, emergency travel assistance, prepaid legal plan, scholarship opportunities for kids, employee stock purchase plan, and employee relief fund
  • Life and short-term/long-term disability insurance

Waste Connections is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.



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