Automotive Repair Team Lead

1 week ago

Fort Worth, Texas, United States Sun Auto Tire & Service Full time
Job Title: Assistant Manager - Automotive Repair

At Sun Auto Tire & Service, we are seeking a highly skilled and motivated Assistant Manager to join our team. As an Assistant Manager, you will play a key role in managing, selling, and promoting all products and services offered by our company.

Key Responsibilities:
  • Promptly greet customers in a professional and courteous manner, both in person and on the telephone, using our standardized customer service techniques.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services according to your level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes that include cost and time of completion for the services approved by the customer, and provide updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.
Requirements:
  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is highly preferred, but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license, or obtain a valid driver's license within 30 days of hire date.
  • Ability to work a minimum of five days, including weekends.
Benefits:
  • Closed Sundays.
  • Competitive bi-weekly pay.
  • Tuition reimbursement (annually paid).
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

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