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Veterinary Customer Care Specialist
2 months ago
Position Overview
We are seeking a dedicated and compassionate Veterinary Client Service Representative to enhance our team at Portland Veterinary Emergency and Specialty Care (PVESC). Our mission is to cultivate a supportive environment where both our team members and clients can thrive.
About Us
PVESC is a prominent veterinary facility in southern Maine, renowned for its comprehensive emergency and specialty services. Our team of 26 skilled veterinarians specializes in various fields, including surgery, internal medicine, oncology, dermatology, neurology, emergency and critical care, and cardiology. Here, the opportunities for professional growth and learning are boundless.
Key Responsibilities
- Deliver exceptional service to clients and their pets, creating a welcoming atmosphere.
- Manage incoming communications, including phone calls and emails, with professionalism.
- Schedule and oversee appointments efficiently.
- Act as a liaison between clients and the medical team, ensuring clear communication of needs.
- Organize and maintain medical records with attention to detail.
- Process payments and handle routine office tasks such as scanning and faxing.
Our Commitment to You
At PVESC, we prioritize building long-lasting relationships with our team members. We offer a competitive compensation package that reflects your experience, along with a comprehensive benefits plan that includes:
- Medical, dental, and vision insurance
- Long-term disability and life insurance
- Holiday pay and uniform allowance
- Personal pet discounts
- Employee Assistance Program (EAP)
- 401(k) with employer match
- Paid time off and volunteer hours
- Continuing education opportunities
Work Environment
PVESC fosters a collaborative workplace where team members are encouraged to share their insights and contribute to our collective success. Our leadership approach emphasizes teamwork and innovative problem-solving, allowing you to shape a fulfilling work experience.
If you are passionate about providing outstanding service to both clients and their pets, we would love to hear from you.
