IT Systems Analyst
2 weeks ago
The State of Kansas is seeking a highly skilled IT Systems Analyst to join our team. As a key member of our IT department, you will be responsible for installing and maintaining critical IT infrastructure, supporting servers, storage, and hardware, as well as troubleshooting local area and wide area networks.
Responsibilities- Provide primary LAN/PC/server support
- Provide application orientation and basic customer IT training
- Troubleshoot PCs, laptops, software, printers, drivers, faxes, Active Directory, DHCP, DNS, Microsoft applications, and specialized agency applications
- Deploy system patches on servers and workstations
- Strong analytical skills with root cause analysis skills
- IT inventory management on all new and existing hardware and software licenses
- Ability to work with hardware and software engineers to install, configure, and maintain systems
- Leadership skills in working with the Tech team and assist as needed
- Excellent written and verbal communication skills
- Respond to employee questions by email, in-person, or over the telephone
- Assist customers in obtaining system repairs or conducting the repairs directly
- Recommend, install, and configure new desktop systems
- Ensure user requirements are met with regards to applications installed in correlation with KBI IT Standards
- Ensure agency security policy is enforced by patching workstations and peripherals and following best security practices
- Manage Antivirus solution on clients
- Develop or maintain procedures and reference material for system operation and technical support
- Develop, maintain, and publicize business and system procedures for system users
- Develop and maintain training materials for users or system support staff
- High School Diploma or equivalent with experience
- Associates degree of Tech School with experience
- College degree in Computer Science, Information Technology, or in a related field with experience
- CompTIA A+ and Network+ Certifications, MSCE or other relevant certifications
- Network Troubleshooting Experience
- Experience with Windows 10/11, Windows Server 2003-2022, LINUX, Inventory Control concepts, Cisco and Dell Switches, Active Directory, GPO, DHCP, DNS, Microsoft SQL, SQL Express, Oracle, PostgreSQL, VMware ESXi and vSphere, Encryption on files and hardware, Ticketing systems, and serves as an internal escalation point within operations
- As a condition of employment, you will be subject to a pre-employment process to include a polygraph examination, fingerprint-based records check, and comprehensive background investigation, including reference check of past and present employers
- Kansas Tax Clearance Certificate required in accordance with Executive Order 2004-03
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