Guest Experience Coordinator

3 weeks ago


Englewood, Colorado, United States Sofia Englewood Full time
About the Job

We are seeking a charismatic and experienced Host to join our team at Sofia Englewood, located in Englewood, NJ. As a key member of our front-of-house staff, you will be responsible for creating memorable experiences for our guests and providing exceptional service.

About Sofia Englewood

Sofia Englewood is a vibrant Italian Steakhouse that prides itself on offering an upscale dining experience with a warm and inviting atmosphere. Our commitment to excellence extends beyond the kitchen, and we expect all members of our team to embody this standard in every interaction with our guests.

Key Responsibilities
  • Welcome guests warmly and ensure they feel valued from the moment they arrive.
  • Engage with guests and colleagues in a professional and courteous manner.
  • Deliver outstanding customer experiences in a fast-paced, high-volume setting.
  • Answer phones promptly and handle inquiries with professionalism and enthusiasm.
  • Maintain knowledge of our restaurant's to-go options, allergy protocols, and other important information to ensure guest satisfaction and safety.
  • Manage restaurant reservations according to established standards.
  • Keep accurate and detailed notes on guest reservations.
  • Seat guests efficiently while managing the seating chart and server sections.
  • Recognize and cater to the preferences of regular and VIP guests.
  • Communicate relevant guest information to managers, kitchen staff, and servers.
  • Participate in daily pre-shift meetings and other scheduled employee gatherings.
  • Respond promptly and courteously to guest inquiries and requests.
  • Assist with opening and closing duties as required.
  • Support team members and other departments with tasks such as cleaning, stocking, and silverware folding.
  • Maintain cleanliness and sanitation standards in work areas and public spaces.
  • Uphold confidentiality regarding guest, employee, and company information.
Salary and Benefits

We offer a competitive salary range of $45,000 - $62,000 per year, based on experience, as well as opportunities for career growth and development in a dynamic and supportive environment. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holiday pay.



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