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Team Member

2 months ago

Morganfield, Kentucky, United States Long John Silver's Full time

Job Summary:

We are seeking a highly motivated and customer-focused Team Member to join our team at Long John Silver's. As a Team Member, you will be the key service provider to our guests, responsible for ensuring total guest satisfaction through positive engagement and interaction, consistent order accuracy, quality product presentation, and expected speed of service.

Key Responsibilities:

  • Guest Service: Greet and positively engage guests in the restaurant, ensuring a welcoming and friendly atmosphere.
  • Order Processing: Accurately accept guests' orders and process payments in a timely and efficient manner.
  • Problem Resolution: Address and resolve all guest inquiries and concerns in a professional and courteous manner.
  • Team Collaboration: Maintain a safe, secure, and comfortable area for guests and team members, ensuring a smooth and efficient service experience.
  • Quality Control: Ensure that all orders are properly handled and presented with the greatest care and concern for accuracy, quality, and guest satisfaction.
  • Facility Maintenance: Keep service areas stocked, clean dining room tables and floor, and clean and restock restrooms.

Requirements:

  • Must be at least 16 years of age.
  • Must have reliable transportation.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials.

Physical Demands/Working Conditions:

While performing duties of this role, the employee is regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell. The employee is frequently required to handle, feel, and reach with hands and arms. The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required for this role include peripheral vision and the ability to adjust focus. The employee is occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

At Long John Silver's, we are committed to providing great-tasting, sustainably-caught seafood to our guests every day. We strive to create a welcoming and friendly atmosphere in our restaurants, and we are looking for team members who share our passion for delivering exceptional guest service.