Office Manager

1 month ago


Piqua, Ohio, United States John Bertke - State Farm Agency Full time
Job Overview

John Bertke - State Farm Agency is seeking a highly motivated and customer-focused individual to join our team as an Office Manager - Team Member. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and contributing to the overall success of our agency.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, provide prompt and accurate service, and follow up with customers as needed.
  • Relationship Building: Establish and maintain strong relationships with clients, understanding their needs and providing personalized service.
  • Insurance Expertise: Educate customers about insurance options, provide guidance on policy changes, and assist with claim submissions.
  • Team Collaboration: Work closely with the team to achieve sales and customer service goals, and contribute to a positive and productive work environment.
What We Offer
  • Competitive Compensation: $17/hour plus bonus opportunities.
  • Benefits Package: Paid time off, SEP retirement program, and valuable experience.
  • Professional Growth: Opportunities for advancement and professional development within our agency.
Ideal Candidate
  • Strong Communication Skills: Excellent phone handling skills, active listening, and ability to communicate effectively with clients.
  • Problem-Solving Skills: Ability to empathize with clients, advocate for their needs, and provide solutions to complex problems.
  • Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Insurance Knowledge: Ability to obtain a Property and Casualty license and stay up-to-date on industry developments.

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