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Client Engagement Coordinator

2 months ago

Liberty, Missouri, United States Retail Rebel Full time
Position Overview

Company Background:

Retail Rebel is pioneering a nationwide retail liquidation network focused on delivering exceptional value through distinctive shopping experiences.

Role Summary:

The Client Engagement Coordinator is essential in enriching our clients' interactions with our organization. This role is dedicated to ensuring that each client's experience is seamless, effective, and enjoyable. The primary objective is to address concerns swiftly, provide insightful feedback, and spearhead initiatives that elevate overall client satisfaction.

Core Responsibilities:

  • Client Communication: Act as the main contact for client inquiries, issues, and feedback through various communication channels.
  • Problem Solving: Address client grievances and challenges with understanding and professionalism, ensuring prompt and satisfactory resolutions.
  • Insight Gathering: Collect and assess client feedback to pinpoint trends and opportunities for enhancement. Share insights and recommendations with relevant teams.
  • Service Enhancement: Work collaboratively with internal departments to refine and improve service processes and policies based on feedback and performance metrics.
  • Knowledge Maintenance: Keep current on company offerings, policies, and procedures to provide accurate and helpful information.
  • Client Education: Inform clients about product features, best practices, and self-service options to empower them and improve their overall experience.
  • Data Tracking: Monitor and report on client interactions, resolutions, and satisfaction levels using CRM tools.
  • Team Development: Support the onboarding and training of new team members on service excellence and company standards.

Qualifications:

  • Education: High school diploma or equivalent required; Bachelor's degree in Business, Communications, or a related field preferred.
  • Experience: At least 2 years in a client service or experience role. Familiarity with CRM systems is advantageous.
  • Skills:
    • Exceptional communication and interpersonal abilities.
    • Strong analytical and problem-solving skills.
    • Proficiency in Google Suite, Microsoft Office, and CRM software.
    • Ability to work autonomously and collaboratively.
    • Empathy, patience, and a positive demeanor.
    • Client-focused approach with a commitment to enhancing satisfaction.
    • Capability to manage multiple priorities effectively.
    • Strong analytical skills with a focus on data-driven improvements.

Benefits:

  • Competitive salary and comprehensive benefits package including medical, dental, life, critical illness, and accident insurance.
  • 401k plan with company matching.
  • Opportunities for professional advancement and development.
  • A collaborative and supportive workplace culture.