Technical Customer Support Specialist

2 days ago


Reed Point, Montana, United States Thunderbolt Full time
Technical Customer Advisor

Thunderbolt is seeking a skilled Technical Customer Advisor to join our team at SMA Solar Technology AG in Reed Point. As a Technical Customer Advisor, you will be responsible for handling and resolving customer inquiries regarding PV systems over the phone, providing technical application advice, and developing solutions for products in our portfolio.

Your Responsibilities:
  • Handle and resolve customer inquiries regarding PV systems over the phone
  • Provide technical application advice for PV systems and share product information
  • Develop technical solutions for products in our portfolio
  • Act as a second-level escalation point for our service provider in cases where solutions are not available in our knowledge database
  • Finalize and document customer inquiries
Your Qualifications:
  • Completed electrical or IT training or equivalent knowledge and qualifications
  • More than 3 years of experience in a call center or technical hotline, preferably to understand processes
  • Technical knowledge of power grids, inverters, and solar systems
  • Fluent in German; fluent in English or basic knowledge that can be built upon
  • Ability to handle complaints and communicate in a solution-oriented manner
What We Offer:
  • Attractive compensation starting at 18.97 €/hour
  • Free drinks (water, coffee, tea) at the client's location
  • Access to the company canteen


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