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Customer Service Representative

2 months ago

Granada Hills, California, United States Target Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Ambassador. As a key member of our sales floor team, you will be responsible for delivering exceptional guest service, ensuring a seamless shopping experience, and promoting our products and services.

Key Responsibilities
  • Guest Service
    • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
    • Engage with guests to build rapport, understand their needs, and offer solutions to meet their expectations.
    • Thank guests for their business and encourage them to return.
  • Product Knowledge
    • Stay up-to-date on product knowledge, including features, benefits, and promotions.
    • Effectively communicate product information to guests, highlighting the value and benefits of our products.
  • Operational Excellence
    • Process transactions accurately and efficiently, handling cash, credit, and other payment methods.
    • Maintain a clean and organized workspace, adhering to company standards and safety protocols.
  • Team Collaboration
    • Work collaboratively with other team members to achieve sales goals, resolve guest issues, and maintain a positive store environment.
    • Participate in training and development opportunities to enhance skills and knowledge.
Requirements
  • Communication Skills
    • Excellent verbal and written communication skills, with the ability to effectively interact with guests and team members.
  • Product Knowledge
    • Ability to learn and retain product knowledge, including features, benefits, and promotions.
  • Operational Skills
    • Ability to process transactions accurately and efficiently, handling cash, credit, and other payment methods.
  • Teamwork
    • Ability to work collaboratively with other team members to achieve sales goals, resolve guest issues, and maintain a positive store environment.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.