Sales and Customer Service Representative

2 days ago


Granada Hills, California, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and selling our services and products.

Key Responsibilities
  • Provide outstanding customer service and ensure a positive experience for all clients
  • Promote the value of Total Body Care by educating clients on new and expanded services and selling our wellness programs
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and responding to emails
  • Help grow and retain a client base through in-person and phone/email outreach
Requirements
  • High school diploma or equivalent and previous retail or sales experience
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
  • Availability to work nights and weekends
What We Offer
  • Competitive base pay of $17.27 per hour plus bonuses and commissions
  • Cal Savers 401(k) plan
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch after 90 days and a free birthday session each year
  • 40% off all products


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