Office Support Specialist
4 weeks ago
Fort HealthCare is a patient-centered hospital and healthcare system serving individuals, businesses and families in the region.
We are seeking an Office Assistant to join our Clinic Float Pool team.
Shift:
Part time
64 hours per bi-weekly pay period
Day shift
Fort HealthCare is proud to be named a Top Workplace award winner for its commitment to excellence in patient care and employee satisfaction.
In addition, Fort HealthCare is proud to be awarded the Hospital Mentorship and Quality Champion Award for its dedication to mentoring and quality improvement.
Our Mission Statement is our daily guide to provide the best health care possible.
We promote it widely for all we serve to read, understand and to hold us accountable for the promises we make.
Our Mission Statement - Improve the Health and Well-being of Our Community
Our Vision Statement provides each of us at Fort HealthCare with a goal.
It is our motivation to improve constantly upon the level of care we provide, and the quality of services delivered.
Our Vision - Be the Healthiest Community.
We offer competitive pay and benefits, education, and resources you need to perform your job and ample opportunities for professional growth.
The Office Assistant is responsible for providing a positive first impression to our customers by greeting patients in accordance with our RESPECT standards, verifying insurance information, and registering and scheduling appointments in a fast-paced environment.
Responsibilities of this position include:
- Provides seamless care to the patient by communicating effectively the RESPECT values with staff, patients and providers.
- Professionally answers telephone, takes messages and directs phone calls based on clinic process in a timely manner.
- Greets all persons entering the clinic and provides assistance based on their needs.
- Collects and enters patient information in the electronic health record in a timely manner to ensure an accurate registration and scheduling process.
- Enters insurance information accurately to verify and obtain current eligibility.
- Collects payments on accounts and insurance co-payments.
- Processes receipts, reconciles daily collections and maintains cash drawer according to office protocols.
- Maintains and monitors the computerized appointment schedule throughout the continuum of care.
- Prioritizes multiple situations, tasks and requests while demonstrating a strong attention to detail and excellent customer service.
Requirements of this position include:
- High School Diploma or Equivalent.
- Must possess keyboarding skills to perform accurate and detailed data entry.
- Consistently demonstrates professional poise and presence when interacting with internal and external customers.
- Some travel between clinics may be necessary.
- Prior office experience is preferred, with healthcare or insurance background a strong plus.
Benefits:
Competitive pay
401(k) with employer match
Generous PTO Plan
Daycare
Dental insurance
Disability insurance
Flexible Spending
Health Insurance
Comprehensive Wellness Plan
Life Insurance
Pharmacy Discount
Tuition Assistance
Vision and Dental Insurance
Employee Assistance Program
Free Parking
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