Creative Retail Associate

3 weeks ago


Pittsburgh, Pennsylvania, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a skilled and customer-focused Creative Retail Associate to join our team. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a well-organized store environment, and contributing to the overall success of our business.

Key Responsibilities
  • Provide a fast and friendly checkout experience for customers
  • Help customers find products and provide solutions to their shopping needs
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards
  • Educate customers on our Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
  • Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, and promote commitment to our organization's vision and values
  • Cross-trained in Custom Framing selling and production
Requirements
  • Retail and/or customer service experience preferred
Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press


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