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Software Solutions Engineer
2 months ago
Job Summary
The Technical Solutions Consultant drives the commercial process, working in conjunction with the sales teams to sell custom engineered to order type product(s). Technical Solutions Consultants learn to identify commercial and technical issues to assure complete customer satisfaction through all stages of the sales process.
Key Responsibilities
Customer Experience:
- Build and maintain strong relationships with customers to ensure ongoing customer satisfaction
- Understand customer needs in the market by visiting customers
- Develop solutions for customer needs
- Collaborate with Sales, Order Handling & Project Management to ensure improving/ongoing customer satisfaction
- Host customers during onsite visits, inclusive of tours, meals, product technical reviews and commercial negotiations
Product Excellence:
- Develop and present product and product training material
- Assist in the definition and communication of the value proposition of the product, to the customer
- Define and communicate product value propositions
- Provide product, application and technical support to the Sales Team
Commercial Results:
- Create demand through technical promotion, providing solutions and value selling
- Collaborate, develop and implement plans to meet commercial objectives
- Drive achievement of orders & profitability targets in collaboration with sales team
- Prepare complete, accurate, on-time proposals leveraging a competitive solution, addressing customer needs, while outperforming competition
- Issue proposals to customers and supports commercial and technical inquiries
- Prepare accurate cost estimates to support proposals
Key Skills and Abilities
- Excellent communication skills
- Strategic thinker with relationship building skills
- Problem solver mentality; strong analytical and decision making skills
- Well organized with exceptional written, verbal and formal presentation skills
- Exceptional track record of dealing with and influencing internal and external customers
- Ability to motivate stakeholders to achieve results through teamwork
Education and Experience
Required Education / Experience
- Bachelor's degree in Engineering or related field
Preferred Education / Experience
- 3-5 years of customer facing roles
- Up to 5 years of results-oriented experience in marketing and/or sales environment
- Strong knowledge of the electric power industry
- Bidding/proposal preparation experience
- SAP Experience
Additional Information
Key Working Relationships
- Functional Leaders: Engineering, Human Resources, Sales Operations, Sourcing, Operations
Physical Demands
- Must be able to stand for extended periods of time
Working Conditions
- Shop-floor and office environment, located on a large manufacturing campus
Prolec Energy is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.
