Client Access Representative

2 weeks ago


Independence, Missouri, United States Burrell Behavioral Health Full time
Job Title: Client Access Representative

We are seeking a highly skilled and detail-oriented Client Access Representative to join our team at Burrell Behavioral Health. As a Client Access Representative, you will be responsible for providing exceptional customer service to our clients, while ensuring that all administrative tasks are completed efficiently and effectively.

Key Responsibilities:
  • Schedule clients for appointments and ensure that all necessary information is collected and updated in our system.
  • Collect payments and maintain accurate records of client transactions.
  • Provide leadership and guidance to clients, families, and staff in handling and resolving problems that occur during the course of a visit.
  • Effectively utilize our Electronic Medical Records system to ensure accurate and timely documentation of client information.
  • Answer phone calls and direct clients to the appropriate area or staff member.
  • Maintain a clean and organized waiting room or reception area, and ensure that all necessary supplies are available.
  • Participate in service monitors and quality improvement programs to ensure that our services meet the highest standards of quality and excellence.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, families, and staff.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Reliable transportation and a valid driver's license (if applicable).
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • The satisfaction of working for a company that is dedicated to providing high-quality behavioral health services to our community.

We are an Equal Opportunity and Affirmative Action Employer, and we encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability, or veteran status.

Burrell is a Smoke and Tobacco Free Workplace.



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