Wellness Care Manager, Staten Island

4 weeks ago

Staten Island, New York, United States VNS Health Full time
Job Summary

As a Wellness Care Manager at VNS Health, you will play a vital role in providing care management for clients with complex psychiatric and/or co-morbid medical conditions. Your primary responsibility will be to facilitate the coordination of services between various providers to ensure efficient and successful access to necessary physical and behavioral health services.

Key Responsibilities
  • Develop and monitor wellness plans for clients with untreated or unstable medical and/or mental health conditions.
  • Coordinate and integrate a written, coordinated wellness plan in cooperation with the client, family, and/or other providers serving the client.
  • Perform and maintain effective care management for a caseload of clients, as assigned, from wellness initiation to wellness completion.
  • Meet with assigned clients to monitor progress and compliance with the wellness plan.
  • Track/monitor client progress and produce/maintain detailed, accurate and timely case notes.
  • Develop inventory of resources that will meet the clients' needs as identified in the assessment process.
  • Provide linkage, coordination with, referral to and follow-up with appropriate ongoing service providers.
  • Work collaboratively with team members to provide outreach to clients who have failed to comply with the process of the initiated wellness plan and wellness care management services.
  • Provide information and assistance through advocacy and education to client/family on availability and eligibility of entitlements and community services.
  • Participate in initial and ongoing trainings as necessary to maintain basic level of knowledge related to serious physical ailments as defined by HRA.
  • Maintain updated clients' case records through the WeCARE wellness care management and HRA platforms, and coordinates effective electronic communication throughout all provider databases, as needed.

Requirements
  • Bachelor's Degree in a human services or related field required.
  • Minimum of two years of experience providing direct services to seriously mentally ill patients/clients required.
  • Effective oral/written/interpersonal communication skills required.
  • Bilingual skills preferred, and may be required as determined by operational needs.
  • Basic computer skills required.

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