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Retail Operations Coordinator

2 months ago

Valley Stream, New York, United States HomeGoods Full time
About the Role

We are seeking a highly skilled and motivated Retail Operations Coordinator to join our team at HomeGoods. As a key member of our store operations team, you will be responsible for promoting a highly satisfied customer experience while driving customer loyalty.

Key Responsibilities
  • Promote a Highly Satisfied Customer Experience
  • Drive Customer Loyalty through Programs and Initiatives
  • Address Customer Concerns and Issues Promptly
  • Update Associates on Current Customer Experience Feedback, Goals, and Company Initiatives
  • Train and Mentor All Associates on Policies and Procedures
  • Provide Recognition and Constructive Feedback on Cashier Performance
  • Maintain and Monitor Cash Controls, Including Change Fund
  • Adhere to All Labor Laws and Meal and Break Period Policies
  • Assign Registers and Coordinate Breaks to Ensure Optimized Coverage at Frontline and Sales Floor
  • Audit and Approve Paperwork
  • Maintain Cleanliness, Recovery, and Organizational Standards Throughout the Frontline
  • Monitor All Frontline Equipment, Communicating Issues to Management
  • Execute and Adhere to Company Directives
  • Maintain and Uphold Merchandising Standards within the Queue-Line
  • Adhere to All Operational, Merchandise, and Loss Prevention Policies and Procedures
  • Ensure Proper and Timely Handling of Damages and Mark Out of Stock
  • Promote a Safe Environment, Reporting Any Type of Safety Hazard in the Store
Requirements
  • High School Graduate or Equivalent Degree Preferred
  • Available to Work Flexible Schedule, Including Evenings and Weekends
  • Able to Work as a Team Member
  • Excellent Interpersonal Skills
  • Exceptional Customer Service Skills
  • Able to Lift Heavy Merchandise with/without Reasonable Accommodations
  • Able to Train and Provide Direction to Others
  • Able to Run a Register/Handle Money
  • Must be Able to Handle Confidential Information with Discretion
  • Experience as a Coordinator or Previous Retail/Supervisory Experience Preferred