Live Operations Specialist
6 days ago
eBay is revolutionizing the way the world shops and sells, empowering millions of buyers and sellers across 190 markets worldwide. We're committed to pushing boundaries and redefining the future of e-commerce.
Key ResponsibilitiesAs an eBay Live Operations Specialist, you'll play a pivotal role in driving scale and success in this fast-evolving operations environment. Your key responsibilities will include:
Seller Product SupportProvide empathetic support to sellers when issues arise, ensuring a seamless experience.
Work Closely with Customer Support and Product TeamsCollaborate to identify, report, and track issues, ensuring timely updates to sellers.
Operations Playbook and AutomationDevelop and implement processes to support livestream commerce on eBay, leveraging learnings from seller experiences to inform creation of training materials and resources.
Drive Trust and Operations Safety on Live StreamsWork closely with legal, analytics, product, and operations teams to develop and implement policies and processes that protect buyers and sellers.
RequirementsTo succeed in this role, you'll need:
- Strong experience in tech operations, preferably at a commerce marketplace or in social commerce
- Streaming experience on platforms like YouTube, Facebook Live, or Twitch
- Prior experience in creating and implementing operations processes with high customer empathy
- Strong communication, problem-solving, and multitasking skills
- At least 3+ years of experience
eBay is an equal opportunity employer and welcomes applications from diverse candidates. If you have a need that requires accommodation, please contact us at talent@ebay.com.
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