Service Captain

1 month ago

Los Gatos, California, United States Ritual At Manresa Full time

Service Captain Job Description

Ritual At Manresa is seeking a skilled Service Captain to join our team. As a Service Captain, you will play a crucial role in executing service standards set forth by the Ritual Team and visiting Chef. Your primary goal is to ensure an exceptional dining experience for our discerning guests in a multicultural setting.

Key Responsibilities:

  • Service: Inspire and lead the service team, promoting an inclusive culture with a keen understanding of diverse cultural nuances.
  • Coordinate service flow for a seamless dining experience across diverse guest backgrounds.

Guest Engagement:

  • Welcome guests warmly and professionally, acknowledging and respecting cultural diversity.
  • Address guest inquiries, requests, and preferences with detailed attention and a personalized touch transcending cultural boundaries.

Table Management:

  • Optimize seating arrangements with sensitivity to diverse cultural preferences.
  • Coordinate with the kitchen and service staff for well-timed, accommodating meal service.

Menu Knowledge:

  • Demonstrate a deep understanding of the menu, including ingredients, preparation, and cultural considerations.
  • Communicate menu details and recommendations with cultural awareness and enthusiasm.

Wine and Beverage Service:

  • Ensure proper wine service, respecting cultural traditions in decanting, pouring, and presentation.

Quality Control:

  • Regularly inspect the dining area for cleanliness and adherence to service standards, recognizing cultural aesthetics.
  • Monitor food and beverage presentation with sensitivity to cultural expectations.

Team Collaboration:

  • Collaborate with kitchen and bar teams for coordinated dish and beverage delivery, fostering a multicultural environment.
  • Effectively communicate within the team, embracing and celebrating diversity.

Problem Resolution:

  • Address guest concerns professionally, considering cultural nuances for swift solutions.
  • Report operational issues to management, highlighting multicultural perspectives for resolution.

Training and Development:

  • Train new staff on fine dining standards, etiquette, and multicultural awareness.
  • Provide ongoing coaching to enhance service team skills, promoting a diverse and inclusive service approach.

Learn more about Ritual At Manresa.

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