Service Manager Lead
3 weeks ago
Estimated Salary: $55,000 - $65,000 per year
About Arrow ExterminatorsWe are a family-owned and operated business with over 50 years of experience in pest and termite control. Our mission is to provide exceptional service to our customers while protecting the quality of life for everyone.
Job Overview:
We are seeking a Service Manager to oversee all aspects of Service Center operations. As a Service Manager, you will be responsible for managing revenue, sales, profit, human resource activities, training, and compliance. You will also ensure uncompromised service to customers and Team Members while upholding our company's Vision, Mission, and Core Values.
Responsibilities:
- Manage daily operations of the Service Center
- Oversee appointment scheduling and service tickets
- Cease conflicts and communicate effectively with team members and customers
- Coach, train, and support technicians
- Assist the Branch Manager in achieving monthly performance goals
Requirements:
- Industry experience preferred
- Demonstrated leadership abilities
- Effective verbal and written communication skills
- Conflict resolution skills
- Able to operate internal applications and software
- Proven track record in achieving sales results
- Ability to multitask and prioritize tasks
- Strong organizational skills
- Basic math skills
- Ability to pass any state regulatory agency required licensing/certification exams
- Possess current Driver's License
- Meets company driving standards
- High school degree or equivalency, college preferred
Benefits:
- Company vehicle
- Generous time off
- 11 paid holidays
- 401(k) with company match
- Roth IRA
- Medical, dental, and vision insurance
- High deductible HSA
- Telemedicine
- Disability, cancer, and accident insurance
- Health & wellness suite
- Company-paid + additional, optional, life insurance
Arrow Exterminators is an Equal Opportunity Workplace
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