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People and Engagement Technology Consultant

2 months ago

Shingle Springs, California, United States Blue Shield of CA Full time
About the Role

The People and Engagement Technology, Consultant will play a critical role in the People and Engagement - P&E (Human Resources) organization at Blue Shield of CA. This position is responsible for providing technical and functional leadership for multiple products in the HR Technology portfolio.

Key Responsibilities
  • Business Process Planning and Improvement: Develop and evaluate new product concepts, designs, and/or enhancements to existing product design that reflect business and user needs.
  • ServiceNow Functional/Technical Expertise: Provide ServiceNow functional/technical expertise by acting as a subject matter expert and leading the company through the entire cloud application services implementation lifecycle of HR Service Delivery.
  • Strategic Planning and Product Roadmap: Partner with business stakeholders and lead through influence to conduct strategic planning and create product roadmap. Define and drive product vision, roadmap, prioritization, and plan functionality.
  • Communication and Influence: Communicate with and influence senior leadership regarding matters of significant importance like solution design and prioritization of backlog.
  • Product Lifecycle Management: Manage and execute product roadmap to keep it on-track and under budget. Review backlog, risk, and issue areas, and proactively plan mitigation.
  • Team Leadership: Lead business stakeholder discussions for planning - provide feasibility, effort and capacity needs and proactively raise risks for any potential impacts.
  • Product Backlog Management: Manage product backlog and coordinate to plan product release schedule ensuring successful delivery by P&E Tech and IT teams.
  • Research and Development: Conduct research and develop a strong understanding of the business' needs, new technologies, technology trends and competitors.
  • Process Improvement: Invest in product process improvements, utilizing data and organizational strategies to foster and influence change.
  • Team Management: Lead, direct and review the work of a small to mid-size technology team who exercise latitude and independence in their assignments ensuring successful service delivery to COEs at the appropriate support levels.
  • Credibility and Communication: Build credibility as a thoughtful, creative, and effective communicator, having integrity and empathy, and passion.
  • Solution Architecture: Participate in the development of solution architectures, roadmaps, and system transition plans, applications, data, integration, and/or infrastructure architecture.
  • Systems Design and Analysis: Manage activities such as systems design and analysis, applications and systems management and operations.
Requirements
  • Education: Requires a college degree or equivalent experience.
  • Experience: Requires minimum 7 years prior relevant experience.
  • HR Technology Experience: Requires 3+ years of HR Technology development, configuration, and optimizing experience.
  • ServiceNow Experience: Experience with ServiceNow HR Service Delivery strongly preferred.
  • Business Process Knowledge: Requires understanding of Human Resources functions and business processes.
  • Leadership Experience: Experience leading large, enterprise-wide products and system implementations preferred.
  • Agile Methodology: Ability to apply Agile methodology.
  • Team Building: Experience with building high performing teams by providing guidance, coaching, and training to team members.
  • Communication Skills: Excellent verbal / written communication, collaboration, analytical and presentation skills.