Customer Service Representative

3 days ago


Portland, Indiana, United States First Merchants Bank Full time

Job Description

As a Service Associate at First Merchants Bank, you will play a vital role in delivering exceptional customer service and contributing to the overall success of our banking center.

Key Responsibilities:

  • Customer Service: Provide top-notch customer service by responding to customer requests, answering inquiries, and building customer loyalty.
  • Banking Center Operations: Assist with cash handling, balance daily transactions, and ensure compliance with regulations and reporting requirements.
  • Sales and Service: Actively participate in a high-performing sales environment by selling bank products, making customer referrals, and participating in daily/weekly meetings and coaching sessions.

Requirements:

  • High School Diploma or Equivalent.
  • 3 months of sales, cash handling, or related experience.

What We Offer:

  • Base Pay PLUS Bonuses
  • Additional Benefits

About Us:

First Merchants Bank is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve. Our Vision, Mission, and Team statement reflect and reinforce that authentic service philosophy.

Our Vision: To enhance the financial wellness of the diverse communities we serve.

Our Mission: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team: We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging.



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