Logistics Operations Coordinator
4 days ago
**Job Summary**
The Logistics Operations CSR is responsible for ensuring customer shipments align with pick-up and delivery expectations. This includes maintaining shipment data within the Transportation System Management database and informing customers of any transportation issues.
**Key Responsibilities**
- Ensure customer shipments meet pick-up and delivery expectations.
- Maintain accurate shipment data within the Transportation System Management database.
- Communicate transportation issues to customers in a timely manner.
- Investigate and resolve customer complaints.
- Collaborate with the Project Management team to onboard new clients and assist with special projects.
- Foster positive customer relationships to ensure contract renewal and potential for additional sales.
**Requirements**
- 3-5 years' experience in the transportation/logistics industry.
- 3-5 years' experience in a customer service or call center position.
- Demonstrated analytical, problem-solving, and decision-making skills.
- Effective verbal, written, and interpersonal skills.
- Proactive in anticipating and alerting others to problems with projects or processes.
**Working Conditions**
The Logistics Operations CSR will work in an office environment, spending most of their time sitting and working on computers and telephones.
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