Technical Support Analyst

1 week ago


Raleigh, North Carolina, United States Elegant Enterprise- Wide Solutions Inc Full time
Position Overview

We are seeking a dedicated Desktop Support Specialist to join our team at Elegant Enterprise-Wide Solutions Inc. This role is essential in ensuring the smooth operation of our IT infrastructure and providing exceptional support to our users.

Key Responsibilities
  • Hardware and Software Expertise: Proficient in various types of computer hardware, software applications, peripherals, and components.
  • Installation and Configuration: Responsible for the installation and imaging of new computers, along with the loading of necessary software tailored for user requirements.
  • Printer Setup: Skilled in installing local and network printers, along with configuring these devices for optimal performance.
  • Data Migration: Experienced in migrating data and user profiles to ensure seamless transitions.
  • Documentation: Adept at documenting processes and procedures related to technical support activities to enhance operational efficiency.
  • ServiceNow Proficiency: Demonstrates knowledge and practical experience with the ServiceNow call tracking system.

This position requires a strong commitment to providing high-quality technical support and maintaining user satisfaction. If you possess the required skills and experience, we encourage you to consider this opportunity.



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