Jira and Confluence Expert

6 days ago

Irvine, California, United States FIRST SOFTSOLUTIONS INC Full time

Job Description: As a Sr. Jira Administrator, you will be responsible for supporting and maintaining our client's Jira and Confluence applications.

Key Responsibilities:

  • Support and maintain customer's Jira and Confluence applications.
  • Serve as a technical expert for Jira and Confluence applications and enforce best practices and standards.
  • Have an in-depth understanding of business processes supported by Jira and Confluence.
  • Be a leader on tool usage, standard methodologies, and implementation.
  • Document technical solutions that align with enterprise objectives.
  • Identify and communicate gaps between current and desired end states.
  • Work with users to ensure consistent performance.
  • Be a trusted support and escalation point for technical issues.
  • Assist with delivery management processes and enforcement.
  • Provide scheduled and ad-hoc demos and trainings of all Atlassian tools.
  • Communicate and collaborate with internal/external teams.

Requirements:

  • 5+ years of experience with deep hands-on expertise with the Atlassian product suite (Jira, Confluence, Service Desk, and others) and supporting 3rd party add-ons (Structure, Insight, Zephyr, etc.).
  • Process-oriented mindset. Good experience in enabling enterprise-level processes using Jira and Confluence.
  • Experience with configuring and supporting integration using development tools on Jira.
  • Experience with managing reports on Jira and supported reporting applications.
  • Conceptual and practical understanding of SDLC, ITIL, and Agile Frameworks.
  • Technical understanding of common networking terms and tools.
  • Previous experience working in a dynamic and agile environment.
  • Able to work independently with minimal guidance in a rapidly changing environment.
  • Ability to manage multiple clients and deliverables at any given time through effective time-management and planning.
  • Demonstrate good interpersonal skills and communication, both written and spoken.
  • Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude.
  • Good work ethic and the ability to work with diverse teams across different time zones.
  • Strong ability to multi-task and adapt to changing priorities.

Benefits: We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

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