At Home Liaison Specialist

3 weeks ago

Asbury Park, New Jersey, United States Hackensack Meridian Health Full time

About the Role:

We are seeking a skilled At Home Liaison to join our team at Hackensack Meridian Health. As a key member of our organization, you will play a vital role in delivering exceptional patient care and services.

Key Responsibilities:

  • Represent the organization and perform initial introductions to all service lines and products.
  • Identify opportunities for cross-selling to offer services necessary to meet patient needs.
  • Gather external facilities patient information from charts and computer systems and send to Central Intake.
  • Deliver durable medical equipment (DME) and instruct patients/families in its use.
  • Assist in the face-to-face process by obtaining and sending documents.
  • Provide information, answer all questions, deliver appropriate collaterals to educate and promote the organization.
  • Identify opportunities to cross-sell the organization's product lines to all patients/families.
  • Develop ongoing relationships with case managers, social workers, physicians, and all other staff members through demonstration of optimum customer service skills.
  • Build relationships with referral sources to ensure that patients will receive seamless services from the organization.
  • Assure communication with organization operations is timely and appropriate.
  • Utilize tracking systems to follow up on pending cases.
  • Assume ownership to assure delivery of services meet customer and referral source expectations.

Requirements:

  • High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
  • Minimum of one (1) year of customer service experience.
  • Proficient in Microsoft Office Suite.
  • Strong Customer Service Skills.

About Hackensack Meridian Health:

We are a leading healthcare system in New Jersey, dedicated to providing the highest level of care to our patients. Our comprehensive services include hospitals, rehab centers, occupational health teams, long-term care centers, and at-home care capabilities.

Why Join Our Team:

We offer a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement, 401(k) match, and Tuition Reimbursement. Per Diem team members are eligible to participate in the 401(k) match and Travel Reimbursement.

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