Sales Trainer

5 days ago


Tucson, Arizona, United States Afni, Inc. Full time

Job Summary:

Afni, Inc. is seeking a highly skilled and experienced Bilingual Training Specialist to join our team. As a key member of our training department, you will be responsible for delivering high-quality training programs to our customer service representatives.

Key Responsibilities:

  • Training Delivery: Develop and deliver engaging and effective training programs to ensure our customer service representatives have the skills and knowledge needed to excel in their roles.
  • Team Management: Supervise and coach a team of customer service representatives to achieve Afni's performance objectives and individual/team goal attainment.
  • Classroom Management: Manage classroom dynamics, coach, and properly document undesired behaviors to ensure a positive and productive learning environment.
  • Instructional Design: Plan and prepare for instruction that drives the appropriate instructional methods, tools, and content to meet the needs of our customer service representatives.
  • Administrative Tasks: Administer attendance and payroll records and reports to ensure accurate and timely data.

Requirements:

  • Experience: Minimum 2 years of facilitator/training experience and 2 years of proven people management and coaching/mentoring experience.
  • Certifications: Relevant training industry certifications preferred.
  • Language Skills: Must be Spanish bilingual.
  • Communication Skills: Possess above-average communication skills and average proficiency level in Excel.

What We Offer:

Afni, Inc. offers a competitive salary and opportunities for professional growth and development. If you are a motivated and experienced training professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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