Help Desk Applications Specialist
4 weeks ago
We are seeking an experienced Help Desk Applications Specialist to join our team at SourcePro Search, LLC in Hackensack, NJ.
The successful candidate will provide technical assistance to our users, including hardware and software support, and will be responsible for maintaining inventory of Firm technical equipment and supplies.
This role requires strong documentation skills, the ability to conduct independent research, and excellent attention to detail.
The ideal candidate will have experience with a ticket management system, Microsoft Windows 10 desktop environment, and legal specific software such as iManage, Worksite, and Workshare.
They will also be knowledgeable in Teams and hosting Zoom calls, and will be able to work effectively in a collaborative team environment.
Key Responsibilities:
- Provide technical assistance to users
- Maintain inventory of Firm technical equipment and supplies
- Conduct independent research and documentation
- Experience with ticket management system, Microsoft Windows 10, and legal specific software
- Knowledgeable in Teams and hosting Zoom calls
Requirements:
- Strong documentation skills
- Excellent attention to detail
- Ability to work effectively in a collaborative team environment
- Experience with ticket management system, Microsoft Windows 10, and legal specific software
- Knowledgeable in Teams and hosting Zoom calls
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