Help Desk Support Specialist
3 weeks ago
We are seeking a skilled Technical Support Professional to join our team at She Recruits, LLC. As a Help Desk Support Specialist, you will be instrumental in providing top-notch technical assistance to our clients.
Key Responsibilities:
- Provide Level 2 technical support to clients through remote assistance and other communication channels.
- Diagnose and resolve complex hardware and software issues on desktops, laptops, servers, and network devices.
- Conduct routine maintenance, updates, and patches on client systems.
- Assist with the onboarding and offboarding process for client employees, including setting up new accounts and configuring hardware.
- Oversee and maintain client IT infrastructure, including network switches, routers, firewalls, and wireless access points.
- Manage and support Office 365 and other cloud-based services.
- Maintain accurate and detailed documentation of support requests, resolutions, and client environments in the ticketing system.
- Work closely with Level 1 support and escalate issues to Level 3 or specialized teams as needed.
Qualifications:
- Demonstrated experience as a Level 2 Service Desk Technician or similar role in an MSP or IT support setting.
- Strong proficiency with Windows and macOS operating systems.
- Expertise in troubleshooting hardware, software, and network issues.
- Experience with Active Directory, DNS, DHCP, and Group Policy management.
- Familiarity with cloud services such as Office 365, Azure, and AWS.
- Understanding of networking principles and experience with network devices (e.g., switches, routers, firewalls).
- Excellent communication and interpersonal skills.
- Capability to manage multiple tasks and priorities in a dynamic environment.
- Strong analytical and problem-solving skills.
- Relevant certifications such as CompTIA A+, Network+, Modern Desktop Administrator, or equivalent are advantageous.
About the Role:
This is an exceptional opportunity for a motivated and skilled IT professional to deliver exceptional IT support to our clients. If you are passionate about providing top-notch technical assistance and have a strong dedication to customer satisfaction, we encourage you to apply.
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