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Dispensary Associate

1 month ago

Chicago, Illinois, United States Acreage Holdings Full time
About Nature's Care

Nature's Care is a subsidiary of Acreage Holdings, Inc., a leading vertically integrated, multi-state operator in the United States cannabis industry. Our mission is to combine operational excellence with a passion for innovation, cultivating, producing, and dispensing the highest quality cannabis products and experiences.

Job Summary

We are seeking a highly motivated and customer-focused Dispensary Associate to join our team. As a key member of our dispensary team, you will be responsible for interacting with patients and customers, educating them about our products, and providing exceptional customer service.

Key Responsibilities
  • Greets patients and customers, schedules appointments, and oversees patient intake and renewal procedures.
  • Maintains accurate patient records in compliance with state law and company policy.
  • Answers questions about the law and the company from patients and customers.
  • Assists patients and customers with selecting the best products, advises and educates them about safe dosage and other aspects of cannabis products.
  • Assists dispensary leads, assistant manager, and dispensary manager with inventory and cash management, daily and weekly.
  • Maintains a clean, safe, and welcoming environment inside and outside the facility.
Requirements
  • High school diploma or equivalent.
  • 2+ years' experience in a fast-paced client-service intensive industry, preferably in hospitality and retail.
  • Able to pass a state-mandated background check.
  • Computer and equipment operations necessary for running an office/retail center (POS systems, Word, Excel, office equipment).
  • Familiarity with the use and benefits of medical cannabis preferred but not required.
  • Outstanding phone and in-person customer service skills.
  • Ability to work in a fast-paced environment, stay even-keeled in periods of stress, and maintain confidentiality and ethical conduct.
Perks and Benefits
  • Full suite of medical, dental, and vision insurance.
  • Paid parental leave.
  • 401(k) plan.
  • Paid Time Off.
  • Short-term and long-term disability insurance.
  • Employee Assistance Program.
  • Employee life insurance and supplemental life.
  • Spouse and child life and ADD&D.
  • Pet insurance.
  • FSA and HSA.
Work Environment and Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

  • Must be able to work quickly but efficiently, while maintaining the integrity of the product.
  • Light to moderate lifting of up to 50 lbs; heavier weights with assistance.
  • Must be able to stand for prolonged periods of time.
  • Repetitive motions and understanding of lab equipment.
  • Must wear company-provided lab coats, hair/beard nets, gloves, surgical masks, and safety glasses/goggles/splash shield, while working in the lab.
  • Must adhere to facility general hygiene requirements.