Network Support Specialist
3 weeks ago
Corserva, a national Managed IT Service Provider headquartered in Trumbull, CT, is seeking a skilled IT professional to join their team as a Service Desk Analyst.
Job Summary:
The Service Desk Analyst will be responsible for providing first-level technical support to customers, resolving technical issues related to Microsoft's core business applications and operating systems, as well as basic technical support at the network level.
Key Responsibilities:
· Provide technical support to customers via phone, email, or in-person
· Troubleshoot and resolve technical issues related to Microsoft's core business applications and operating systems
· Perform basic technical support at the network level, including WAN and LAN connectivity, routers, firewalls, and security
· Manage service tickets and ensure timely resolution of customer issues
· Collaborate with internal teams to resolve complex technical issues
Requirements:
· Advanced understanding of Microsoft operating systems, business applications, printing systems, and network systems
· Excellent interpersonal and communication skills
· Ability to multitask and adapt to changes quickly
· Technical awareness and ability to match resources to technical issues appropriately
· Service awareness of all organization's key IT services for which support is being provided
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