Customer Service Representative

3 weeks ago

Kennedy Space Center, United States Dayton Superior Full time
Customer Service Representative

This role is responsible for delivering timely and accurate information to internal and external customers, representing Dayton Superior externally and being the customer advocate internally.

Key Responsibilities:
  • Receive, price, and return requests for quotations within defined criteria.
  • Perform routine follow-up to determine success or failure, track competitive market information (backlog, pricing, competitor backlog).
  • Obtain necessary information from customers to enter orders.
  • Enter and/or review all orders entered.
  • Make any and all necessary changes and updates to orders.
  • Enter won quotations in tracking systems to provide visibility to backlog and forecasts.
  • Obtain accurate material requirements delivery schedules from customers and provide that information to scheduling.
  • Provide influence and control over customer expectations regarding our ability to meet specific demands.
  • Obtain product lead times from necessary parties and provide to customers within defined criteria.
  • Work with purchasing to obtain pricing from outside vendors.
  • Provide realistic forecasts and delivery requirements to purchasing based on information retrieved from customers.
  • Maintain accurate forecasts regarding orders to be received from purchasing to cover raw material demand.
  • Provide accurate delivery schedules to traffic far enough in advance for trucks to be secured.
  • Communicate information to shipping regarding what product to ship on each truck.
  • Secure all information necessary for proper dispatch (location, job contact, hours).
  • Build a strong positive relationship with customers by demonstrating value, initiative, position, influence, and supporting Dayton Superior.
  • Obtain a level of communication with customers that allows access to all levels within their organization and provides a mutual respect for those involved.
  • Understand and assist in meeting both cash gap and earnings targets.
  • Obtain, understand, and relay all DOT specifications for products supplied within specified geographic regions.
  • Provide internal and external customers with that information as needed.
  • Revise and provide product drawings and submittal information to customers as needed.
  • Be familiar with all AASHTO and ASTM specifications regarding products, or where and how to find the information.
  • Have a firm understanding of logistical capabilities primarily LTL & flatbed loading, timing, and distribution capabilities.
Requirements:
  • Excellent interpersonal skills.
  • Ability to prioritize multiple priorities.
  • MS Office proficiency.
  • Excellent verbal and written communication skills.
  • Good math skills.
  • Bachelor's degree highly preferred in a related field.
  • 2 to 5 years of experience in a related field.
Work Environment:

Inside average office environment.

Average office noise levels.

No personal protective equipment required.

EOE, including Disability/Vets

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