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Aircraft Service Technician

2 months ago

Dallas, Texas, United States BusinessJet Full time
Job Title: Aircraft Service Technician

Celebrating over 25 years of excellence in business aviation, Business Jet is seeking a skilled Aircraft Service Technician to join our team. As a critical part of our flight line operations, this role is responsible for providing exceptional customer service and ensuring the highest standards of serviceability in all aspects of aircraft-related services.

Key Responsibilities:
  • Provide face-to-face customer service to aircraft pilots, passengers, and owners
  • Render aviation services including aircraft towing and refueling, lead arriving aircraft into position, and send out departing aircraft while performing aircraft marshaling signals
  • Provide baggage handling, vehicle valet, and customer shuttle services
  • Utilize various airport ramps machines such as fuel trucks, ground power units, aircraft tugs, and lifts
  • Escort and assist in all transportation needs
  • Work with Customer Service Reps to coordinate and complete customer requests
  • Use protective equipment and obey all safety procedures
  • Remain watchful of arriving and departing aircraft
  • Professionally correspond with customers and vendors to ensure customer satisfaction
Qualification Requirements:
  • High school diploma or general education degree (GED)
  • Previous aviation or FBO experience not required but preferred
  • Experience performing aircraft marshaling signals a plus
  • Problem-solving skills
  • Excellent Oral and Written Communication skills
  • Ability to follow detailed instructions
  • Ability to multitask and provide high standard of customer service in a fast-paced environment
  • Ability to differentiate aircraft types as well as understand military time and phonetic alphabet
  • Ability to work under pressure
  • Self-starter with a willingness to learn and develop and take feedback well
Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds.