Teller Operations Coordinator

1 week ago


Mount Holly Springs, Pennsylvania, United States First Horizon Full time
Job Title: Teller Operations Coordinator

At First Horizon, we're seeking a highly skilled Teller Operations Coordinator to join our team. As a key member of our banking center, you'll be responsible for providing exceptional customer service, leading our team, and driving sales growth.

Key Responsibilities:
  • Lead the Customer Service Satisfaction of the Banking Center, ensuring that every customer interaction is positive and memorable.
  • Monitor and train team members to ensure they have the skills and knowledge needed to provide top-notch service.
  • Work with clients to identify sales opportunities and educate them on our products and services.
  • Manage the technical performance of the financial center, including maintaining control over key risk areas and ensuring compliance with audit procedures.
  • Handle cash drawers, vaults, and other financial responsibilities with precision and attention to detail.
  • Responsible for evaluating employee performance, counseling when needed, and determining training needs.
  • Cross-sell and make referrals to generate new business and additional services.
  • Conduct teller meetings to develop a communication line and ensure continuous development of staff.
Qualifications:
  • High school diploma or equivalent, bachelor's degree preferred.
  • 2-5 years of related experience or equivalent combination of education and experience.
  • Experience with a 10-key calculator and Microsoft Word, Excel, Outlook.
  • Prior teller experience preferred.
About Us:

First Horizon is a leading regional financial services company dedicated to helping our clients, communities, and associates unlock their full potential. With $81.7 billion in assets, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States.

We offer a range of benefits, including medical, dental, and vision insurance, HSA with company match, maternity and parental leave, tuition reimbursement, mentor program, and 401(k) with 6% match.

We're committed to creating a more equitable society and elevating equity in everything we do. Join us in our mission to make a difference in the lives of our clients, communities, and associates.



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