Front Desk Operations Manager
4 days ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless front desk operations, and leading a team of front desk associates.
Key Responsibilities- Supervise and coordinate front desk operations to ensure efficient and effective guest service delivery.
- Lead and develop a team of front desk associates to achieve exceptional guest satisfaction and quality standards.
- Resolve guest complaints and concerns in a professional and courteous manner.
- Monitor and analyze guest satisfaction scores to identify areas for improvement.
- Participate in lobby ambassador activities to create a positive and welcoming atmosphere for guests.
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Perform bookkeeping activities, including balancing accounts and conducting audits.
- Make and confirm reservations, as well as compute bills and collect payments from guests.
- Promote Hersha Hospitality and brand-specific marketing programs to increase revenue and guest engagement.
- Ensure hotel entrance, reception, and public areas are properly maintained in regards to cleanliness and appearance.
- Follow sustainability guidelines and practices related to HHM's EarthView program.
- Practice safe work habits and follow MSDS and OSHA standards.
- Associate's or Bachelor's degree preferred.
- 1 to 3 years of related experience in a front desk or customer service role.
- Work schedule varies and may include working on all shifts, holidays, and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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Front Desk Operations Manager
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Shamokin Dam, Pennsylvania, United States Hampton Inn Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn. As a key member of our front office team, you will be responsible for supervising front desk operations and ensuring that our guests receive exceptional service.Key ResponsibilitiesSupervise front desk staff and ensure that they are performing in...
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Front Desk Operations Manager
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