Customer Service Representative

1 month ago

Salt Lake, Utah, United States Planet Fitness Full time
{"Job Title": "Member Services Representative", "Job Summary": "We are seeking a motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.", "Responsibilities": "Customer Service/Front Desk Activities
  • Provide exceptional customer service to members and guests, making everyone feel comfortable and welcome.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point-to-sale system.
  • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
Club Cleanliness and Maintenance
  • Keep the front desk area and lobby clean and orderly.
  • Regularly clean and maintain the facility, including mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Regularly clean all exercise equipment and tanning beds.
  • Regularly clean and stock the restrooms and wet areas.
", "Qualifications and Requirements": "Qualifications and Requirements
  • Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire.
  • Exceptional customer service skills and the ability to interact in a positive and professional way with members and co-workers.
  • Prior customer service experience is preferred.
  • Must be 18 years of age or older.
  • High school diploma/GED equivalent required.
  • Upbeat, positive, and professional attitude.
  • Punctuality and reliability are a must.
  • Obtain and maintain CPR/AED certification within the required timeframe and maintain physical ability to perform CPR/AED in the event of a medical emergency.
", "Physical Demands/Requirements": "Physical Demands/Requirements
  • Walk and stand for prolonged periods of time; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
  • Occasionally lift, carry, push, and/or pull moderate amounts of weight (up to 50lbs).
  • Ability to talk continually in person or on the phone during shift.
  • Maintain physical ability to administer CPR in the event of a medical emergency.
  • Ability to see in normal visual range with or without correction.
  • Ability to hear in the normal audio range with or without correction.
", "Why Join Planet Fitness?": "Why Join Planet Fitness?
  • Contribute to changing people's lives every day by helping us create a healthier Planet.
  • Work alongside an amazing group of talented, dynamic professionals.
", "Benefits": "Benefits
  • Medical, dental, vision insurance.
  • PTO - paid time off.
  • Free Black Card membership.
  • 401(k) and Roth retirement savings plans.
  • Healthcare and dependent care flexible spending accounts.
  • STD, LTD, term life insurance, and other benefits.
", "Equal Opportunity Employer": "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.", "Language": "English"}

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